WebSphere software

Top Ten Reasons to Choose WebSphere Experts

1 Experienced Technical Staff

Our WebSphere Experts average 10+ years of experience and have a proven track record of solving the most challenging WebSphere issues. This high level of experience helps ensure that each environment is optimized and remains highly available. Our support staff is comprised of certified WebSphere expert, ex instructors and ex IBM technicians. Our full-time placement specialists hire the industry's most talented and seasoned technicians to guarantee that we deliver service like no one else!

2 100% Onshore Support

WebSphere Experts provides 100% US-based WebSphere support. We do not offshore or outsource any of our support services to third party vendors. All of our WebSphere professionals work directly out of our charlotte Operations Center. By centralizing our operations, our customers gain peace of mind knowing that their critical systems are continuously supported by an entire team of WebSphere experts. A centralized location allows us to create a "war room" strategy for brainstorming activities and problem solving. All technicians needed to create a solution or solve a problem are quickly brought to bear when the need arises. Work can take place immediately.

3 Wide Range of Supported Products

Most companies' computing environments consist of multiple platforms, several different operating systems and an abundance of third-party applications. WebSphere Experts has teams of specialists that work together to provide a strong core of know-how in all major WebSphere, operating system and third-party application products.

4 WebSphere TeamShare Approach

As WebSphere technologies get more complex, it is increasingly difficult for companies to find qualified WebSphere resources that have a wide range of expertise in java/j2ee/WebSphere technologies. WebSphere Experts' clients are not buying the services of a single WebSphere administrator; instead, they are buying the collective knowledge of an entire staff of expert professionals. This unique solution, called TeamShare, allows clients to leverage the knowledge of dozens of experienced technicians at a cost that is less than traditional in-house consultants or full-time employees. Our technicians come from varied backgrounds and have many different skill sets, so when the need arises, WebSphere Experts can pull from these skills without having to search for the right person or wait for a return call.

5 Subject Matter Experts

The WebSphere environment has become so complex that it precludes WebSphere administrators from becoming experts in all facets of the technology. WebSphere Experts' large technical staff allows us to increase efficiency by creating specialists in key WebSphere disciplines. In addition to expertise in providing day-to-day support, each of our staff members is required to become an expert in one or more WebSphere disciplines including backup and recovery, highly available architectures, operating system interaction and WebSphere security. This methodology ensures that our customers get the most experienced person available to perform complex tasks.

6 World Class 24x7x365 AlwaysOn Capabilities

WebSphere Experts understands the trust customers place in us when they allow us to administer and safeguard their most valuable corporate WebSphere assets. Our entire infrastructure is architected to accomplish a single goal: provide world-class support to our customer base. Immediate contact with support personnel and 15 minute response times to begin active problem resolution are standard inclusions in all customers' contracts. Advanced telephony, smart phones, and state-of-the art personal computer and server implementations ensure that our support experts are always there when needed. WebSphere Experts' support professionals utilize industry leading administrative tools, documentation portals, and time-entry and ticketing systems. Dedicated quality control/quality improvement specialists constantly review our support infrastructure to ensure that our customers are benefiting from the 'best in class' support practices and products available.

7 Customizable Service Level Agreements

Effective measurements are required to judge the success of any activity. The quality of our service is guaranteed through our standard or customer-defined Service Level Agreements (SLAs). Our SLAs allow your company to create a fully-customized support package that is tailored to meet your specific needs. These agreements measure our performance against such critical items as availability, performance, backup and recoverability, problem and change management procedures, reaction times, and quality assurance. You set the level of expectation for each environment, and we do the rest!

8 Proactive Mindset

WebSphere Experts dedicates personnel who are responsible for creating, implementing and enhancing a strategic blueprint for the proactive monitoring and trouble-shooting required to prevent WebSphere problems - before they occur. Since the proactive support blueprint is already in place, companies employing WebSphere Experts to support their WebSphere environments do not have to spend the additional monies required to create a proactive support environment. Our proactive support team members meet regularly, both internally and with clients, in a constant effort to improve performance and anticipate WebSphere issues before they occur. The Proactive Mindset continues with our "Zero Page Paradigm". All WebSphere support teams start each morning with a review of all notifications (pages and warnings) that have occurred during the last 24 hours. Representatives from the monitoring team attend all morning meetings to provide expert advice when necessary. The meeting's goals are simple - notification analysis and reduction.

9 Robust Monitoring Infrastructure

WebSphere Experts understands that the WebSphere is not the only component that can prevent a critical application from being available to the end users. To ensure continuous availability for all application components, we have chosen the Groundwork Platform as the foundation of our monitoring architecture. Groundwork's wide offering of monitoring agents allow our technicians to monitor every component of the application architecture including middle tier servers and network devices. From monitoring the temperature of a computer room to a WebSphere buffer cache hit ratio, our monitoring experts are able to quickly deploy a customized monitoring solution that meets each customer's unique monitoring requirements. Groundwork's flexibility also allows WebSphere Experts to install the monitoring software components on each target server that is to be monitored or configure a single monitoring appliance that monitors all targets in the customer's environment. All monitoring information is stored as historical data in a statistical repository, which allows trending and capacity planning analysis to be performed. Historically tracking the system's various performance indicators enables WebSphere Experts' technicians to trend WebSphere performance and track reoccurring usage spikes. This allows WebSphere Experts to forecast when performance will be good and provide a possible reason when performance degrades.

10 Industry Pioneers

WebSphere Experts is the recognized pioneer of remote WebSphere management services. Since our inception in 2000, our WebSphere services have helped numerous companies improve the quality of their WebSphere environments while reducing the costs associated with on-site WebSphere management. Our expertise, experience, and dedication continue to influence and define the WebSphere services industry. We feel that it is important to maintain a sharp focus on our core set of services. Our entire support structure is architected to provide world class WebSphere support. Our corporate strategy is to be recognized nationally as the premier provider of remote support service.