WAS Proactive Monitoring Center™

Daily support requests and problem solving often overwhelm WebSphere groups. Understaffing, over-commitment to supporting new applications, lack of repeatable processes and budgetary constraints are the most common causes of WebSphere support team being reactive instead of proactive.

The reactive WebSphere Engineers can be compared to a firefighter; they resolve problems only after the problem occurs. The biggest problems garner the most attention. The reactive WebSphere Engineers time is dominated by these by firefighting activities, reducing the amount of time they are able to spend implementing the process and procedures required to switch their mode from reactive firefighter to proactive problem prevention.

WebSphere Experts understands that the effective monitoring of critical WebSphere indicators is the critical component of any remote support strategy. WebSphere Experts' dedicates personnel who are responsible for creating, implementing and enhancing a strategic blueprint for the proactive monitoring and trouble-shooting required to prevent WebSphere problems before they occur. Since the proactive support blueprint is already in place, companies employing WebSphere Experts to support their WebSphere Environments do not have to spend the additional monies required to create a proactive support environment.