Service Level Agreements

WebSphere Experts does not view itself as simply another vendor, but rather as a partner in the on-going effort to improve your IT environment. We are part of your team...and being part of your team means being held accountable for our work. We expect it of our employees and we know that you expect it of us.

Everything we do is governed by a Service Level Agreement (SLA). WebSphere Experts custom tailors a SLA with each client at the beginning of the sales process. You describe the tasks, frequency and service levels to be expected from our team.

The document specifies the services that dictate our service delivery activities throughout the life-cycle of the relationship. The SLA includes mutually agreed upon performance parameters and expectations for both parties.

Service Level Samples

Backup and Recovery

Problem, Prevention, Identification, Resolution

WebSphere Server Change Management