WebSphere software

Supplemental WebSphere Service

WebSphere Experts augments your in-house WebSphere team. We are responsible and accountable for only those tasks assigned to the WebSphere Experts team according to agreed-upon Service Level Agreements (SLAs). The flexibility of this model allows the customer to choose the set of services as well as the environment supported.

The customer, in effect, tailors the support agreement to match their current and future needs. Companies that have hiring freezes, high workloads or inexperienced WebSphere Admins find this to be an attractive alternative to hiring additional in-house resources. Supplemental WebSphere services allow the customer to achieve a high-level of support while freeing internal resources for higher priority and higher ROI activities.

Benefits of Supplemental WebSphere Service:

• Access to technical expertise and skills not available in-house
  Leverage the expertise and knowledge of our entire team of WebSpheres Experts.
• Reduced workload for internal staff
  If your WebSphere staff is overwhelmed, but you can't afford a new full-team of Administrators, let our WebSphere professionals share the workload.
• Backup support during crunch times, peak processing periods, off-hours support or in the absence of your in-house WebSphere administrators
  There is no need to worry about employee turnover, vacation time, nights and weekend coverage. We have you covered.
• Faster problem resolution and response times
  We leverage the expertise of our entire WebSphere team to provide fast resolution to WebSphere problems.
• Increased WebSphere availability and performance
  Increase availability and performance with our strategic planning, proper implementation of high availability options, and ongoing administration and monitoring efforts.

Supported WebSphere Platforms

To learn more about the specific approach we take for each platform click on one of the platform logo links bellow.

Pricing

Our flexible and fully customizable pricing model provides three options to choose from: Fixed, Hourly, or Hybrid. The typical engagement is for one year of services, however, longer term contracts can be developed and priced accordingly.

Service Level Agreements

The scope of our services is defined through our standard or customizable Service Level Agreements (SLAs). A comprehensive, custom-tailored set of service level agreements is developed for each customer to ensure that their specific needs are met throughout the engagement's life-cycle.

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